EE blocking additional payer authentication

[emmawesty]

Hi,

I'm trying to purchase a new subscription pack for my phone and my bank requires an authenticator. I've tried to purchase it on my phone and web browser multiple times. Each time I try on my laptop, it says the content is blocked and to contact the site owner. I've tried clearing cookies and cache and it hasn't fixed the problem.

Please help 😞 

[Sryan2]

 yes, can't get beyond the above 

[James_B]

Thanks, @Sryan2 

I've sent you a private message.

James

[eperkins1892]

Hello I'm also having this problem

Please do not tell me to do an anonymous top up I want to set my new bank card up on my account. 

I've tried all of the suggestions above. The problem is clearly the webpage. 

A quick google search also shows you've been having this issue since 2023. Please for the love of god fix your payment page so that people can pay their bills! 

[Leanne_T]

Hi @eperkins1892 

Thanks for coming to the community. 

Are you looking to register a UK or international card? 

Have you tried using another web browser? 

Leanne 🙂

[wendy0629]

I using international card, still has the same problem

[Linzi_H]

Hi @wendy0629 

Welcome to the community.

If you'd like to register a non-UK card for payments, please contact us so our team can help further. 

Linzi 

[sjmelton]

you can send me a pm so that i can sort this too please

[Leanne_T]

Hi @sjmelton 

Thanks for coming here 🙂

Are you using a UK bank card to make the payment? 

How long ago did you last top up the account? 

Leanne 🙂

[sjmelton]

yes it is a uk bank and there is absolutely no issue over funds available, I have tried 3 different cards all with same "computer says no" to topping up a flexplan I am mad!