EE are not renewing my weekly £1 pack
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17-09-2023 08:46 PM
Saturday morning my usual £1 pack was due to restart. I got a text saying please top up. I had topped up. I phoned 150. The guy said he'd added it manually. I made a call and was charged. I tried to call again but kept getting hung up on. I got through today, Sunday. The guy said that ee don't do the weekly plan anymore. I said that I hadn't heard anything about that and I'm not happy. I was nice enough to him, being the messenger. He asked me what he could do and suggested putting me on a monthly plan. I said I need something doing for now so that would work for now as there was nothing else he could suggest. Anyway where do I stand? Surely they can't just take my built up boosts from me. I had 125 minutes, 135 texts and 1010mb of data per week. What he has now given me for 1 month is 360 minutes, 675 texts and 1.2G of data. What are my rights here? This hardly seems fair at all. I built that up over years and years. Thank you for your time
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18-09-2023 10:26 AM
Texting BALANCE to 150, will let you know what is currently included @JojoUK1
If this is not what you should have included you would need to call us on 150.
Leanne.
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18-09-2023 12:10 PM
What does your online MyEE say about your current Pack, allowances & credit? It'll be on the Home or My EE Mobile page.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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