EE VOUCHER via RECHARGE.COM

[eliebejj]

Hello,

I bought a voucher via recharge.com for my EE SIM CARD PAY AS U GO. where to put the voucher code?

[eliebejj]

Dear Christopher,

how to check if the sim card has been disable or not?

[Christopher_G]

It's hard to tell, if you don't have the SIM card, @eliebejj 

You could call our Mobile Care team. They'd be able to check your account. If you haven't used the phone for chargeable activity in the last nine months, it's likely that it has been disconnected.

Chris

[eliebejj]

Dear Christopher,

i have the number with the card (pin & puk number)

[Christopher_G]

I think it's going to be best to speak with our Mobile Care team, @eliebejj 

They'll be able to locate the account and check the status for you.

Hope you get sorted.

Chris

[eliebejj]

Dear,

I've tried multiple times to access the live chat for customer service from the web and app, but it’s always unavailable. I'm unable to call from Lebanon to the UK

[Leanne_T]

Hi there @eliebejj 

Sorry the message us chat option will only show for pay monthly customers in the EE app, this is not available for pay as you go. 

You would need to call us from any other phone and the the team will have full account access to help you further. 

Leanne. 

[eliebejj]

Dear Leanne,

I'm unable to call from Lebanon to the UK.

do you have any other options?

Thank you

[Leanne_T]

Hi @eliebejj 

Sorry we have no account access on the community, if you would like to check if the account is still active you would need to call us. 

Leanne. 

[Chris_B]

@eliebejj  If you having used it since 2018/9 it will be deactivated and the number will have gone to be recycled.   You can not get this back.    SIM cards are deactivated after 9 months of no usage and are not retrievable.  

[XRaySpeX]

If you don't have a SIM you've nowt to top up! The voucher is useless to you until you get a PAYG SIM.