Do pay as you go credits get refunded?

[bharatrana]

(I am porting to another network) hi! I just wanted to know if the unused credits in my EE mobile app will get refunded! I tried calling EE, they said that within 8 days of porting the SIM, the funds will be refunded but on community, it says that they will be gone forever.

Thanks for the help in advance!

any help would be appreciated:) 

[bristolian · Accepted solution]

The PAYG T&Cs cover precisely this scenario, and allow for a refund of unused credit if you specifically request them.

https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/pay-as-you-go/network/ee-payg-network-... 

[bharatrana]

Thank you very much! That's a relief! 🙂