Refund from bills

Chr22 · ‎25-07-2025

Hi, so when I got transferred from BT I was not told of subscriptions put onto my tv bill including sports services which I don’t watch. I have since removed a lot of stuff from my bills so hopefully they will be a lot lower however due to not being told of services on my bills I would like to ask for a refund of £150 from the past 3 months this is from services that I didn’t want to use.

Rach_H · ‎26-07-2025

Hi @Chr22,

Thanks for coming to the Community.

If you can get in touch with our broadband guides they can take a look at your account and see what options are available.

If you have been in touch and this was not resolved, you can open a complaint using the Make a Complaint form and the team will get back to you.

Rach

View solution in original post

Schockwave · ‎25-07-2025

Hello @Chr22 ,

Welcome to the community,

This not customer service, but a public forum where we have no account access and do not know who you are. You will have to speak to customer service about this, as this is to do with your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Rach_H · ‎26-07-2025

Hi @Chr22,

Thanks for coming to the Community.

If you can get in touch with our broadband guides they can take a look at your account and see what options are available.

If you have been in touch and this was not resolved, you can open a complaint using the Make a Complaint form and the team will get back to you.

Rach