I used to have an EE PAYG mobile SIM that I used for business related calls - I very rarely ever topped it up as they were generally all incoming calls.
Ridiculously, I forgot to top it up when I went out of the country for six months, and now I'm home, the mobile account/number has been closed down and I'm told I can't get it back.
That's no great problem, so I applied for a new PAYG SIM which arrived today.
I've got it working on my mobile, but when I tried to use the EE app, I'm told that my email address is already registered (to the old number) and customer services can't delete it.
So, I'm stuck. What can I do. Even when I try to use the EE form to request my data is deleted, it asks for an account number which I don't have. All I have is the old phone number that's now been shut off.
Does anyone have any suggestions what I can do, as I spent over an hour on the phone earlier on (whilst sitting in an EE shop) and walked out of there no better off, as they said they can't do anything.
Help!
