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Delay my top up

Lyan
Visitor

‎16-07-2024 11:06 AM

My choosen card is under the balance now can I delay the payment to be every 22th each month instead of 16th of each month?

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎16-07-2024 11:47 AM

Hello @Lyan ,

Welcome to the community,

You will have to speak to customer service to change billing date, but this will only happen from next month, as today is the 16th.

If they are taking money from your card and it is rejected, they will try once again within seven days.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎16-07-2024 12:40 PM

@Lyan : You may top-up & buy a pack whenever you want. Note that packs last 30 days not 1 month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful