Data

Ibby22 · ‎22-04-2023

Hello I want to cancel my subscription but not for this month, I want to remove my card so I’m not charged next month

XRaySpeX · ‎22-04-2023

Text STOP REC to 150 to stop any direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Leanne_T · ‎22-04-2023

Hi @Ibby22

Thanks for posting.

The account pay as you go?

Have you set up recurring card payments?

Leanne 🙂

XRaySpeX · ‎22-04-2023

Text STOP REC to 150 to stop any direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DiNi55 · ‎02-10-2023

Thank you. Your solution has worked. I have just spent one hour trying to stop the recurring payment. EE needs to be 100% transparent regarding stopping and cancelling payments. It seems EE makes if very difficult for customers to reverse it stop payments.

Thank you for your valuable help in this matter. I hope in future EE makes it abundantly clear to customers on the app and website how to do this.

Thank you.

XRaySpeX · ‎02-10-2023

@DiNi55 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DiNi55 · ‎02-10-2023

Thank you. Yes. Done with! 👍🏼