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Data working, but NO calls or SMS / verification codes

Dani1005
Visitor

on ‎23-07-2026 09:10 PM


Hi,
My mobile data works fine and I have an active pack, but Voice and SMS are completely down:
* Callers hear a busy tone when calling me.
* I cannot receive any SMS or OTP verification codes from third-party apps.
I’ve already tried restarting, toggling Airplane mode, and enabling VoLTE, but nothing helped.
It seems like my SIM’s voice/SMS provisioning is stuck. Could you please refresh/reset my SIM services on the backend?
Thank you!

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

on ‎23-07-2026 11:18 PM

Are you in UK?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

This user discussion forum cannot mess around with your SIM as it has no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP