Data help

Jihye2 · ‎31-07-2024

I bought a 100g SIM card at the airport, but my data is 0g help

XRaySpeX · ‎31-07-2024

@Jihye2 : From the sticker on it, it looks like you were given out-of-date stock.

Still do the AL text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Schockwave · ‎31-07-2024

Hello @Jihye2 ,

Welcome to the community,

What does texting AL to 150 say?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Jihye2 · ‎31-07-2024

I bought a 100G airport SIM card yesterday, but it says my data is 0G. Please help.

Mob no. *************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

XRaySpeX · ‎31-07-2024

@Jihye2 : From the sticker on it, it looks like you were given out-of-date stock.

Still do the AL text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎31-07-2024

@Jihye2 , could you please text AL to 150 and see what that gives you as a result?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.