Data decrease after reset

Nuha88
Visitor

‎24-12-2024 12:16 AM

My EE data package just reset 15 minutes ago and I had nearly 70GB of data left. However when it reset, - I have the £15 subscription package by the way - instead of adding on 25GB it decreased to 51GB. Why did this happen? Am I being robbed? I’d like an answer. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-12-2024 12:23 AM - edited ‎24-12-2024 12:25 AM

@Nuha88 : Are you talking about data rollover? You can only rollover what's left of the main pack which is at most 25GB. You can't roll over what was rolled over from previously.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎24-12-2024 06:19 AM

@Nuha88   If it’s rolling over that amount I’ll say your on the wrong pack and you could pay lass.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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