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Data add ons

edxerox
Visitor

EE should pay a contribution to the NHS for causing stress. Running out of data on a pack:  Its not clear how to get to the add-on pages on the website. When you finally figure it out, then there is ONE add on option on the website - £20 option. So then you decide ok I'll just get a new pack. But after getting a new pack, you have to cancel the old one so the new one starts. Its intentionally labyrinthine and steers you to pay over the odds for new data. I've been on this website for 30 mins and all I wanted was a small data boost between packs. Shocking service. Leaving these clowns. 

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @edxerox 

Please read here: 

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-add-ons-explained

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @edxerox 

Please read here: 

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-add-ons-explained

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.