Credit

Shanelle06
Visitor

For the past 2 days I have been trying to renew my 15 pack, which usually all goes well and is simple and quick however the last two days it keep saying that they cannot authorise my payment, nothing has left my bank but I’ve tried both my bank cards (only two I’ve ever had). I’ve already tried phoning 150 and doing it through there but still no use. @Helphelp 

2 REPLIES 2
354-
Star Contributor
Star Contributor

@Shanelle06 - you could also try dialling 360?

Peter_W
EE Community Support Team

Good morning @Shanelle06 

Welcome to the EE Community 😁

How is it you usually top-up? Will this be through the automated phone service, or online / through our App?

Also have you tried giving 360 a call like @354- suggested?

Peter