Confusion over Data Add-ons

[Isihac]

From Pay As You Go data addons

10GB Add-on (30 days)

£20.00

Lasts 0

5GB data add-on

£20.00

Lasts 30 days

Same price, both mention '30 days' - what is it that 'lasts 0'? What is the 5GB bringing to the table that makes it 100% more/GB? 

'5GB data add-on' (why include 'data' when it's implied in '5GB', why is 'add-on' not capitalised?)

Thanks.

[Christopher_G]

Hi @Isihac

Welcome to the community.

Could you post a screenshot please? I'll take a look into this for you.

Chris

[Elsa01]

I had the same confusion !

I then bought a 1G for 30 days, $6.  But it showed expiry in 7 days after I bought the add-on.

I felt like being scammed !!

[Isihac]

Note the add-ons and the ambiguity as to how long they last.

[Christopher_G]

Thanks @Isihac.

Is this a screenshot from your My EE account? Could you send me a URL link please?

Thanks

Chris

[Isihac]

https://myaccount.ee.co.uk/app/addons-payg

[XRaySpeX]

@Isihac : The "lasts 0" is a mistake. The correct list should be:

[Isihac]

Non-Standard Charges
Pay as you go
Price Guide updated and all charges applicable from 2nd August 2022

The price list contradicts the figures available for me to purchase. I can't buy them on the website. I'd rather not buy an add-on then spend time complaining to customer service when it runs out prematurely. Also, why can I buy a 5gb addon for £20? It shouldn't exist according to the price list. 

[XRaySpeX]

Why can't you buy the thro' your MyEE? Another way of buying them is by the Text Service. Text ADD DATA to 150 & it'll list the data add-ons available to you, hopefully unambiguously, & allow you to choose 1.

Why would anyone want to buy the 5GB add-on when 10GB is the same price?

[Isihac]

I, at the moment, do not trust the website add-on prices/duration. Texting ADD DATA does indeed give the correct prices as per the official price list so I'll buy using that means.

So, the question remains, why is there a discrepancy between the website and the text service?