Change payment card details

[cesjak32]

I'm trying to update payment card details using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new card.

These are the steps I've tried to follow

To add or remove a credit or debit card:

Open the EE app.

Go to Manage - Bills & Payments.

view the cards you're using and make a change.

The bills and payments step does not show up on my app ?????

[Abbie71]

I’m having the same issue. This is insane! 

[Linzi_H]

Hi @Abbie71 

Welcome to the Community! 

Our Pay As You Go Mobile Billing help page may come in handy in the What happens if my payment card expires? section.

Are you logging into your main online account to update your details? If so, what's happening exactly when you try to make these changes? 

See other ways on How to top up a pay as you go mobile. 

If you're still no further forward after these steps, please call the team directly so they can access your account and get your new card registered. 

Linzi