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Cannot Delete Expired Debit/Credit Cards From My Account

Nigel4Brazil
Skilled Contributor
Skilled Contributor

I have a PAYG account and top up online every 4 or 5 weeks. My newish debit card was swallowed by a cash machine recently. When the replacement arrives, I will have to add it as a new card. This will leave my account with a list of at least 5 or 6 cards, most of which are expired or invalid. I CAN FIND NO WAY OF DELETING THESE CARDS, WHICH AGGRAVATES ME GREATLY. I am a very tech savvy person who worked in IT for many years. Please help...

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

NM deleting old cards. Text STOP PLAN to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

NM deleting old cards. Text STOP PLAN to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Don't think this helps. My pack is a £1 per week deal, giving me 100MB/10 texts/10 minutes all increased by multiple boosts in the 11+ years since I first bought it. This pack has been unavailable for a good while now, but it continues to renew. This works out at about £4.33 per month - I cannot see any current PAYG pack that come remotely close in terms of value.

That's right! You won't be able to change bank cards while your legacy is auto renewing & if you stop it auto renewing you won't be able to get it back & will have to switch to 1 of the current range of packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP