Cancel rolling PSYG sim

frustratedcusto
Visitor

‎02-09-2024 04:45 PM

Got a PSYG sim and preloaded £20 for 50gb data using debit card.  However EE wants to charge me £20 a month.  How do I cancel this and how to I manage everything in one place.  Extremely frustrating..

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎02-09-2024 04:56 PM

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rach_H
EE Community Support Team

‎03-09-2024 09:31 AM

Hi @frustratedcusto,

Welcome to the Community!

Do you know if you have a continuous payment set up for us to continue taking monthly top ups?

Rach