Subscription Invisible

WASAY · ‎02-09-2024

Hello, I paid for a pay as you go subscription for 10 pounds and it didn't seem to get activated so thought it would because of the zero top up balance so I did a top up of 5 and it's still the same.

It says no active package but shows only the top up of 5 pounds. It's happened multiple times and I am thinking to switch now to probably a different provider. It would be great if anyone could let me know why it's like this!

Chris_B · ‎02-09-2024

@WASAY have you tried just restarting the device?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎02-09-2024

@WASAY : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

WASAY · ‎02-09-2024

Yeah that was the first thing i did when it didn't work and when i logged into the app it shows no subscription pack but just the credit top up thats all.

WASAY · ‎02-09-2024

I tried that and just got a reply that my last top up is 5 pounds which was done today and nothing else. It doesn't show my 10 pound pay as you go pack. Thanks !

Ali_A · ‎03-09-2024

@WASAY Thanks for joining us on Community.

Making a phone call should start the pack that you have activated.

Ali