01-04-2019 11:16 AM
How can I cancel a recurring top up? I've tried finding the option on 150 and I get pushed to customer services which for some reason I can't get to because I don't have credit!
This entire PAYG eco system is disgusting, it automatically puts you into a recurring top up, you hide away the option to cancel and you put customer service behind another paywall? Keep in mind I have 10s of SIMs active, I've sinked 100s of pounds into these accounts and this is how EE likes to treat such a customer?
Not only that; when you have multiple accounts onto one email login, you currently can't manually top up a selected account because it reverts you back to the same account when you get to the card payment page. This is why I'm in this mess in the first place.
You do realise making life easier when people pay makes it more likely that they will keep paying?
Solved! See the answer below or view the solution in context.
14-02-2023 10:40 AM
@olakunlemoshood : Text STOP REC to 150 to stop the direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.
14-02-2023 03:07 PM
No!
14-02-2023 03:29 PM