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Wrong plan activated

Bukkytuboh
Visitor

‎14-02-2023 06:55 AM

I recently deactivated mu 15GB plan and Top up for a 100GB plan. As Spon as.i topped up my som to activate the plan , the old 15 GB plan automatically activated and this is really upsetting because that's is not what I wanted.

I already sent STOP PACK to 150 and I got confirmation that the plan will not need renewed.so why was it renewed again when I topped up to activate another plan?

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎14-02-2023 08:30 AM

Good morning @Bukkytuboh. 

I am so sorry to hear this has happened. 

When did you text STOP PACK to 150?

Katie

XRaySpeX
EE Community Star
EE Community Star

‎14-02-2023 11:12 AM

@Bukkytuboh : What does texting AL to 150 from it fully report verbatim (it is free)?

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