14-02-2023 06:55 AM
I recently deactivated mu 15GB plan and Top up for a 100GB plan. As Spon as.i topped up my som to activate the plan , the old 15 GB plan automatically activated and this is really upsetting because that's is not what I wanted.
I already sent STOP PACK to 150 and I got confirmation that the plan will not need renewed.so why was it renewed again when I topped up to activate another plan?
14-02-2023 08:30 AM
Good morning @Bukkytuboh.
I am so sorry to hear this has happened.
When did you text STOP PACK to 150?
Katie
14-02-2023 11:12 AM
@Bukkytuboh : What does texting AL to 150 from it fully report verbatim (it is free)?