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Re: How to change payment method?

Ade1701
Explorer

‎24-01-2024 05:06 PM

That isn’t the question asked though. How can we cancel the Difect Debit and set up recurring payment authority to charge to a credit card instead?

0 Helpful
5 REPLIES 5
Ade1701
Explorer

‎24-01-2024 05:07 PM

It doesn’t give an option to enter credit card details though!

0 Helpful
James_B
EE Community Support Team
In response to Ade1701

‎24-01-2024 05:32 PM

Hi @Ade1701,

Sorry, recurring credit card payments are not accepted.

If you'd like to pay with a credit card, you would need to make manual payments each month.

James

XRaySpeX
Grand Master
Grand Master

‎24-01-2024 08:07 PM

@Ade1701 : You need to cancel your DD with EE & then you can pay manually each month by the due date with a bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
WhoKnows05
Contributor
Contributor
In response to James_B

‎26-03-2024 09:21 AM

Incorrect. Recurring card payments (were) are accepted.

I have one set up,  hence why I said "are". "(Were)", cos Iv been trying to change the card to a different card, but can no longer find the options to do that. 

 

@Ade1701 , I'd suggest calling through to EE directly. I'm about to do that myself. 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to WhoKnows05

‎26-03-2024 09:26 AM - edited ‎26-03-2024 09:26 AM

@WhoKnows05 : I think you are talking about PAYG. We are talking about contracts.

On PAYG they are now known as "Direct Card Payments".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)