Can't receive calls abroad payg USA

markp17424
Investigator
Investigator

‎08-10-2022 01:47 AM

Currently in the USA, and my PAYG sim can receive and send SMS messages, I can also make calls to the UK, but I can't receive calls. What's worst, I get no notification of a missed call. I'm told that when someone tries to call me it either goes straight to voicemail, or they are informed that "this persons phone is unavailable". Has anyone got any ideas what the issue is? 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎08-10-2022 08:47 AM - edited ‎08-10-2022 08:48 AM

Hi @markp17424

Thanks for coming here. 

Have you restarted the phone? 

If so, can you try manually selecting another network in your phone settings and see if you can receive calls?

Leanne.

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markp17424
Investigator
Investigator
In response to Leanne_T

‎10-10-2022 08:32 PM

Hi Leanne,

I have restarted the phone and the problem persists. When I manually select a network over automatic, sometimes I can’t even make outgoing calls, but all the time I can’t receive calls. 

Thanks

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Leanne_T
EE Community Support Team
In response to markp17424

‎11-10-2022 08:25 AM

Hi @markp17424

Can you receive texts? 

Are you able to try the SIM card in another phone to see if the same happens? 

Leanne 🙂

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