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Can't get pay as you go pack

JayS69
Investigator
Investigator

‎14-09-2024 11:19 AM

I'm logged in into my EE account. I've successfully topped up my account. I have enough funds to get £10 pay as you go subscription pack but everytime I do it I get a payment error, screenshot below. I tried 3 different cards, all have enough funds. What's the problem?

1000034925.png

 

0 Helpful
11 REPLIES 11
JayS69
Investigator
Investigator
In response to XRaySpeX

‎14-09-2024 03:01 PM

Apart of topping up my account every 6 months, I haven't done any other chargeable actions on my account in the past 12 months. 

So does it mean I've lost my number? When I log in to my account, I can see my number and I can see my £10 credit 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JayS69

‎14-09-2024 03:08 PM - edited ‎14-09-2024 03:10 PM

Looks like it! Maybe your top-up just missed its deadline if you left it to the last moment.

You could try calling CS to see if it can be reactivated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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