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Can't add card or complete payment!???

rsdifjgojfsdoiu
Investigator
Investigator

‎04-04-2023 08:50 PM

I live in USA and have a mobile data device with ee sim that I use occasionally for travel. I had trouble last fall making a payment but eventually got it working. This time I cannot get through payment. It goes Step1... Step2... Step3 (click confirm) back to step2 with all info erased. Manage cards says I have no cards set up and offers no way to add one. I've tried to do Add On of data only on 2 Windows10 computers and 4 browsers and 3 different payment cards. I tried setting up a monthly plan as well to see if that would work. Every time I get sent back to Step2 with the entered info gone. No error messages.  

 

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10 REPLIES 10
XRaySpeX
Grand Master
Grand Master
In response to rsdifjgojfsdoiu

‎06-04-2023 09:15 PM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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