Hi all,
This might get a bit confusing so I will try my best to explain it all.
I moved to EE on PAYG on the 14/07/22, all had been great until last week I attempted to change to a monthly contract. Apparently my account had been suspended and the CS rep had no idea why, they were very helpful but could do nothing and said it was just a random glitch.
I imagine this also stops me viewing the rewards in the my EE app, it gives the message "You don't have access to this part of the app. Because of your account status, you're unable to use this service."
In addition I also can't text SWITCH to 150, it only sends back the usual menu of options.
I can still call, text, and use my data so nothing has really happened to the service.
I got onto another rep today on the live chat and they said all my services were back to normal but I still can't view the rewards or text switch so I am stumped.
So then I called up and got myself a monthly contract sorted for the new iPhone etc and was just wondering should this all fix itself and will my account get changed over when I get my new contract started or will I be tearing my hair out trying to sort this out?
To be perfectly honest I am not bothered about this as I can still use all the things I pay for, its just a bit annoying that I can't access some of the features. The other slightly annoying thing during this was that I lost all my rolled over data and had to keep paying money for topups during the "fixing" process 😞
