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Community Activity
sim order
I’ve recently ordered a sim card online using a promo code which gave me a discount of 50%, everything went fine and the order was placed. However the next day I received a message saying my order was cancelled without any specific reason. I have th...
Texting non-UK numbers
I’m a new customer and have set up most features on my mobile, but I cannot send texts to non-UK numbers — specifically, to people in Australia. I’m on a pay monthly plan and have an additional £20 monthly spending cap, so I can’t see a payment reaso...
Coverage in Woburn Sands
Update: 07 May 2025 Over the past few months, our engineers have been working with the site provider to arrange a date to access the area. Barring any unforeseen delays, we expect to access the area and start building the equipment needed for the new...
Monthly subscription without recontracting
I just want to add a sports upgrade to my EE TV package for one month. I choose the £34.99 per month Now Sports package. At checkout however I get a banner alert saying buying this month will re-contract by broadband for 24 months. How can I avoid t...
Can’t call the UK from Germany
HiI have roaming enabled on both my EE phones.Im in Germany and cannot call the UK.I have turned both phones on and off.I have internet access but cannot call EE Support.Any suggestions?Thanks
Serios Link - Not Working
Hi All, i have had BT / EE TV for a few years now and have not had any problems with recording series links until the most recent update on the TV box pro which changed the whole interface.I watch F1 and for the last 3-4 yeats I have had every pract...
My phone sounds robotic or disconnects
Did you ever get the problem sorted im experiencing it now ive recently switched to ee about 10 weeks ago and all people say to me is my phone sounds robotic or disconnects I also have to use WiFi calling
Resolved! How To Enter StudentBeans Discount Code for Broadband
Hi, I need help finding out how to apply this Student Beans code for a discounted broadband deal. I can't see anywhere in the checkout on where to apply the code for the discount.I rang up customer service for help, but they told me they can't overse...
Broadband cutting out high wycombe
Hi, the last week or so at around 10 pm ish the broadband cuts out continuously I'm having to continuously reset the router which does nothing I've even left it of for half hour and still nothing, all cables are find it comes and goes every few minut...
Resolved! PON Light Flashing Green
Hello,I've had a new install on Tuesday and up until today it's been working fine. Now the PON light is flashing green and the internet has disconnected.has anyone had this before?
