Can't access internet over mobile data

[Xa2]

I have a pay as you go contract and a Moto g6 phone. Connecting to WiFi is fine but I have tried everything to use the internet over mobile data including buying a 2.0 GB data add on but nothing has worked. I cannot get mobile data to work at all. 

[XRaySpeX]

@Xa2 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Xa2]

This is the response from texting Al to 150:

Your current balance as of today 15:50 is £40.05. You have 2.0GB remaining until 06/04/2024 for your 2GB Add-on (30 day). Your last top up was £35.00 on 07/03/2024 at 08:16. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

There's no reason for it not to work. You are in UK?

[Xa2]

Yes in the UK 

[Leanne_T]

Hi @Xa2 

Thanks for coming here 🙂

What happens when you try and access any apps or web pages? 

Can you make calls and send texts? 

Leanne.

[Xa2]

Calls and texts work just fine but I can't use apps that use internet over data

[Leanne_T]

Thanks @Xa2 

Have you been able to access the apps before using data? 

Can you access web pages? 

Leanne.

[Xa2]

I can't access web pages and I've never needed to use data before so I don't know if it ever worked 

[Leanne_T]

Thanks @Xa2 

Can you try sending the internet settings to your device for EE using the EE Setup (wdsglobal.com) and let me know if this works for you? 

Leanne.