Calls are barred - pay as you go

[MsLee]

Hi. I have a EE pay as you go SIM card but it’s not allowing me to make any calls or texts. It’s saying calls to this number are barred. I can’t even dial the number to get through to customer services. How do I get myself unbarred? I have credit on my SIM

[XRaySpeX]

@MsLee : Your PAYG SIM may have gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.