Bought £15 bundle only gave me £10 credit

[Jan20231]

Hi, I bought a new sim with £15 top up but  Just got a text saying thanks for £10 top up so I can't activate my £15 pack because I don't have enough money, Bank shows I bought a £15 bundle What do I do as I can't do phone calls or texts as it will charge me as I now have no pack bundle

[Graciebrown]

this happened to me a few days ago , I order a new sim with £15 on and when it came it only had £10 credit and 25gb , I don’t understand this and now I cannot activate my £15 pack and this isn’t right? I tried called EE but they are “unavailable at this moment” not happy!

[Leanne_T]

Hi @Graciebrown 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂