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Boosts data allowance

Dream22
Visitor

I've been with EE for many years now and boosting my Data. Recently I managed to get to 9.4gb and did my usual top up but please see below images... My account says I have 6.5gb but my boost should be 9.4gb why is there a discrepancy? The text confirms 9.4fb until 21/10/22 but when logged into account only 1gb left out of 6.5gb? Why? 

Screenshot_20221010_171457_com.google.android.apps.messaging.jpg

Screenshot_20221010_171731_com.brave.browser.jpg

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Dream22,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James