Payment card not recognised

orreokat · ‎10-10-2022

Hi - i've added my mastercard details but I keep being told it's a maestro card and not accepted. My card is a mastercard. I've checked the card number and gone through the processs several times

any ideas?

thanks

orreokat · ‎10-10-2022

Hi - it's just a normal debit card.

Not a problem for now as I've used a different card (also Mastercard ) I'll see if I can change it to my usual card or call CS in a few days to see if they can help.

View solution in original post

Schockwave · ‎10-10-2022

@orreokat , have you tried here:

https://myaccount.ee.co.uk/app/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

orreokat · ‎10-10-2022

Thank you, but I'm trying to set up a monthly payment. I've set it up using a different card for now, hopefully i can change it in the future.

Schockwave · ‎10-10-2022

@orreokat , you are welcome, glad to help, worth asking customer service, they should be able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎10-10-2022

Hi @orreokat

Is your card a MasterCard bank card or a prepaid MasterCard card? It might say MasterCard but if it needs the banks authority for every payment then it's likely the latter.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

orreokat · ‎10-10-2022

Hi - it's just a normal debit card.

Not a problem for now as I've used a different card (also Mastercard ) I'll see if I can change it to my usual card or call CS in a few days to see if they can help.