Adult content

silkiehands · ‎18-06-2023

Hi,

Can I get some help to remove the adult content please?

Schockwave · ‎18-06-2023

Welcome to the community,

You will have to ring customer service to get this removed and pay a charge which will be refunded, so have your credit card to hand.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎18-06-2023

Hello @silkiehands ,

Welcome to the community,

You will have to ring customer service to get this removed and pay a charge which will be refunded, so have your credit card to hand.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

silkiehands · ‎18-06-2023

Thanks and Have a good day!

Schockwave · ‎18-06-2023

@silkiehands you are welcome, glad to help, you have a good day too!

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Back · ‎25-07-2023

Hi

Please remove adult content

James_B · ‎25-07-2023

Hi @Back,

Welcome to the EE Community. 🙂

Please see How do I turn on parental controls on my device?

Hope this helps.

James

XRaySpeX · ‎25-07-2023

@Back : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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