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Add ons

jewellery1D
Investigator
Investigator

Hi all, anyone else having problems with add ons . For some time now every time I want to add a text pack on it constantly says it’s unavailable. 

9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

@jewellery1D : Text ADD TEXTS to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
354-
Star Contributor
Star Contributor

@jewellery1D - the EE add-on website dashboard, when logged into my EE web, has been broke for several months.

XRaySpeX
EE Community Star
EE Community Star

@354- : The EE add-on website doesn't offer text add-ons, only data. It works for me.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
354-
Star Contributor
Star Contributor

@XRaySpeX - Oh, I meant the EE web dashboard, that shows, data, texts and mins add-on, to purchase.

The data add-ons webpage http://add-on.ee.co.uk, definitely works! For sure!

XRaySpeX
EE Community Star
EE Community Star

@354- : Yes, the online EE web add-ons page is still failing "ADDONS PURCHASE ERROR". So I recommend to everyone either:

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Hi
Thanks for replying. I can not add texts at all. If I do it via the website it said we sorry we are doing all we can to fix the page. And if I do via text it just bring the abroad roaming charges and doesn’t give me texts. I’m finding this hugely frustrating and thinking of changing providers.
Christopher_G
EE Community Support Team

Hi @jewellery1D 

What happens when you send ADD TEXTS to 150?

Chris

Hi
It comes up with roaming abroad etc etc doesn’t even give me the texts or take my money.
Sent from my iPhone
Michael_D
EE Community Support Team

Hi @jewellery1D.

Is it a list of 150 services that you get back or something else? If it is easier you can take a screenshot of what you get back on the text.

Michael