Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active SIM card

Go to solution
12105
Visitor

‎23-01-2025 01:37 AM

I have a SIM card and it is disabled and now I can't call and I can't send messages and I charged it. Now how can I activate it? I haven't charged it in 3 months

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Leanne_T
EE Community Support Team

‎23-01-2025 08:05 AM

Morning @12105 

Thanks for coming to the community. 

Is the SIM card on pay as you go? 

If so, and you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. To get the number reinstated, you would need to contact us from any phone and the team will be happy to help. 

Please see our Why Has My Top Credit Run Out? for full details on hibernation 🙂

Leanne. 

View solution in original post

1 REPLY 1
Go to solution
Leanne_T
EE Community Support Team

‎23-01-2025 08:05 AM

Morning @12105 

Thanks for coming to the community. 

Is the SIM card on pay as you go? 

If so, and you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. To get the number reinstated, you would need to contact us from any phone and the team will be happy to help. 

Please see our Why Has My Top Credit Run Out? for full details on hibernation 🙂

Leanne.