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Activating my new prepay SIM

Malcolm40
Visitor

‎07-12-2025 06:40 PM

URGENT

Good afternoon,

I picked a SIM only on my way to Spain, I topped it up with £20, and the payment went through.

In Spain, it doesn't seem to make or receive calls. I registered the APP and online account, then I could access my data and I can see the credit. I tried multiple times to get a plan (£10 Plan), then it took me to the payment options where i chose pay by credits. On checkout out it keeps showing me a message that I successfully paid £00.00 from my balance, and nothing is happening. can you please advise?

Thank you

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎07-12-2025 06:43 PM

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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