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Able to reactivate an old pay as you go number/sim?

Tanissimmons
Explorer

hi so i have an old pay as you go sim that i need to get reactivated because its linked to an account i need to get back into, but i need to receive a text with a code which is linked with this number.

is there any way to get my old sim re activated?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Tanissimmons  If it’s been over 9 months since it was last used then unfortunately it’s not possible.  

Please read THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Tanissimmons  If it’s been over 9 months since it was last used then unfortunately it’s not possible.  

Please read THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Damn does it then re list the number for another customer to use?

bristolian
EE Community Star
EE Community Star

All disconnected numbers are put into quarantine for a period, before being released into the general number pool for reallocation.