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Inwestycja
Visitor

‎10-11-2025 02:36 AM - edited ‎10-11-2025 02:45 AM

Hi, my subscription plan didn’t activate even though the payment was taken from my bank account. The £13.50 payment is showing as “Pending” on my bank side, but on my EE account the plan shows as not active and I have no minutes, data or texts.

Could you please manually activate my £15/£13.50 plan and restore my allowances?

Thank you

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-11-2025 02:40 AM - edited ‎10-11-2025 02:41 AM

URGENT: Remove your phone no. from this public site. You wanna be scammed?

If it's showing as "Pending" at your bank, it hasn't been taken yet. Wait until tomorrow.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

‎10-11-2025 08:07 AM

Hi @Inwestycja 

Try restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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