5 pack is automatically activated

Nada34 · ‎22-11-2024

.I need to change to the 15 pack. Why is the package charged automatically?

XRaySpeX · ‎22-11-2024

@Nada34 : Top up to at least £15 before the current £5 pack expires & then text PACK15 to 150. The £15 pack will be held pending until the £5 pack expires but if you want it to start immediately text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎22-11-2024

@Nada34 : Top up to at least £15 before the current £5 pack expires & then text PACK15 to 150. The £15 pack will be held pending until the £5 pack expires but if you want it to start immediately text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Iqra1231 · ‎25-03-2025

“Hi, I topped up £5 to activate the £5 data pack, but it hasn’t started. When I texted 150, it still tells me to top up again, even though my balance shows £5. Can you activate the pack for me?”

XRaySpeX · ‎25-03-2025

@Iqra1231 : No, this user discussion group can't activate anything for you.

The £5 pack is a legacy pack & quite likely has been withdrawn by EE. You may need to start buying packs of £10 or more.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP