£5 free credit offer

[44RT]

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received a Text acknowledgement. However, my account does not show this free credit, only my top-up payments. Please advise. Thank you.

[44RT]

When I had one of these £5 free credit offers several years ago, the 7 days applied to how long you had to claim the offer. However, it was not automatically added to my account so it was necessary to speak with ee in order to find out why it hadn't been credited. Anyway, it was resolved quickly enough and I found that there was not a time limit on how quickly the credit had to be used.