4 g didn’t work

[Vikvik777]

Hello I have a problem , I have a new SIM card , she is activated and topup in England , then my friend send me this SIM card in Norway. I see the good network strength 4 g is shoving as well , roaming is on , But enthernet didn work , I can’t call as well … he answer phone is abroad ( 

[Vikvik777]

Yes I’m on Board - but we still have a network from shore … all crew members use shore I-net 

[Katie_B]

Hi @Vikvik777. 

Is anyone else using an EE SIM?

Are you aware if the SIM was used in the UK first?

Katie

[Vikvik777]

Yes off course my friend , call to EE support , aktivate SIM card , and make top up …. Today he call to the EE support and he tell everything is okey SIM card is working and e-net must working as well . I can’t call I can’t send messages , but network and 4g is showing almost full.

[Katie_B]

Thanks for confirming @Vikvik777. 

Have you tried manually connecting to another network?

Katie

[Vikvik777]

Yes off course i change from telia to Telenor and then back … and restart the phone too. And network is full 

[Katie_B]

Hi @Vikvik777. 

Do you have an active subscription pack?

Katie

[Vikvik777]

Yes and + data roaming  

[Katie_B]

Hi @Vikvik777. 

Was a phone call made or text sent from the SIM whilst in the UK?

Katie

[Vikvik777]

Yes my friend Call to EE support , after this he make topup 

[Katie_B]

Hi @Vikvik777. 

A call or text must be made after top up as chargeable action to activate your SIM. 

Katie