150 Says "Voucher Suspended"

ZakSh · ‎02-09-2024

Hello, Today i purchased a 20 pound EE top-up for my phone, but when i tried to use it it said it was possible to process the voucher? So i tried again incase it was an error. But then it said my voucher was suspended? I've seen other people on here with this problem but not the suspended one. I dont know why this has happened as ive never had issues with topping up before. Has anyone else had any problems like this?

XRaySpeX · ‎02-09-2024

@ZakSh : Are you texting VO {space} voucher-no. to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ZakSh · ‎02-09-2024

No, i type it with no space. Is that making an error?

XRaySpeX · ‎02-09-2024

Probably!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ZakSh · ‎02-09-2024

Sorry for the late reply, but no this doesn't help.

like i said it says "Voucher Suspended" And i have no clue why

Leanne_T · ‎03-09-2024

Hi @ZakSh

Thanks for coming here 🙂

Where did you purchase the voucher?

Speak soon.

Leanne.

ZakSh · ‎03-09-2024

I bought it at a mini tesco.

Leanne_T · ‎03-09-2024

Thanks @ZakSh

How long ago did you last top up the account?

Leanne 🙂