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Trade In allowance not deducted from bill.

Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??

Nightmare Bedlinog Mast

So I live in South Wales, in a town called Bedlinog.The mast here has been completely down since Last Monday, so a full week now.EE have told me that they keep requesting access to this mast via the company Arqiva and keep getting denied. After speak...

Resolved! Can’t link device to account

Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...

Aidy06 by • Investigator
  • 1831 Views
  • 21 replies
  • 5 Helpful

Not receiving OTP codes after moving to EE

Hi, I moved to EE about a week ago - I kept my old number from my old provider. The number transferred over a week ago however I am not receiving the OTP from my bank. I have spoken to EE but what they done didn't work, can you advise what I do next?

Sally145 by • Explorer
  • 27 Views
  • 3 replies
  • 0 Helpful

Billing

Hello. I was wondering if anyone could help me with something. I have recently been out of a job for a while and unable to pay for my phone bills. I have been given a final bill and that has been paid. I’m unsure whether or not my sim will start work...

Fibre to the house

When will fibre to the house be rolled out in my area? **** ***. Virgin Media are already here and my neighbours have it but what are EE doing about bringing the service to my door instead of this old copper which is woeful. I don't want to leave EE ...

MBW224 by • Visitor
  • 165 Views
  • 5 replies
  • 1 Helpful

EE App Will Not Run a Speed Test

I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...

Will182 by • Explorer
  • 2498 Views
  • 26 replies
  • 21 Helpful
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