15£ for 75GB but only received 25GB

[sftl]

 

As title said, I bought a 75GB special offer from a local store and I waited for my current plan to expire and then redeemed it and only received 25GB. I read online it might take some time to receive the extra gigabytes but it's been 6 days and nothing. 

 

 

[Northerner · Accepted solution]

Hi @sftl 

It says on the back the promotion ended in October 2025. (9th April 2025 - 7th October 2025)

The sticker on the front I suspect is the SIM expiry date.

You have also posted the number, pin on an open forum. 

Thanks 

[XRaySpeX]

@sftl : What do you mean by "I waited for my current plan to expire"? If you bought a new SIM you won't have any current plan to expire. It will start with the plan with 75GB data as offered.

If you had a existing SIM with its current plan you can't expect that by buying a new SIM with a promotional offer that it would somehow magically transfer to your existing SIM.

[sftl]

I switched from SMARTY to EE for the better signal coverage so I had to wait 10ish days for my smarty plan to expire after which I put in my EE SIM into my phone and topped up and activated the plan.

[sftl]

I didn't notice the expiry date however I purchased the SIM in January/February 

I didn't know if I should cover the pin or not. I hope it's not a big deal.

[XRaySpeX]

You won't need to! It's been disapproved.

[Rach_H]

Hi @sftl,

Welcome to the Community!

Given the expiry date on the SIM and the t&cs on the package it does seem like this offer is no longer available, as @XRaySpeX has advised. I'd recommend going back to wherever you bought this SIM and asking for a refund, as they should not be selling SIMs that are out of date.

Rach