15 GBP top up completed successfully. Unlimited Text/Calls, no data

mrhavercamp · ‎02-12-2022

My 15 GBP subscription pack has just updated. AL reports:

Your current balance as of today 22:42 is GBP 0.00. You have unlimited minutes and unlimited texts remaining until 02/01/2023 for your 15 GBP pack. Your last top up was 15.00 GBP on 02/12/2022 at 17:34.

I have also received another message stating I have an additional 35 GB for renewing my pack.

However, no mention of the 15 GB of data and my account reports 0 of 30 GB of data available.

So I have renewed, have supposedly received an additional 35 GB of data meaning I should have 50 GB but my account reports 0 GB of data available.

Confused.

XRaySpeX · ‎02-12-2022

Look at http://add-on.ee.co.uk/status when not connected to WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

mrhavercamp · ‎03-12-2022

Seems there is a delay of a few hours between subscription pack being applied and data being available.

Now showing correct data amount (both total and remaining).

Leanne_T · ‎03-12-2022

Thanks for letting us know this is now sorted for you @mrhavercamp

Leanne 🙂

Iliedumitrescu · ‎09-12-2022

15£

James_B · ‎09-12-2022

Hi @Iliedumitrescu,

Welcome to the EE Community. 🙂

How can we help today?

James