Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Top up

Sophieants
Visitor

‎09-12-2022 09:21 AM

Hi, how do I use a top up voucher from the shop to purchase a pack?Doesn't give the option online (card payments only) and I am unable to speak to customer service for advice. Option on phone again is to pay with card.

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎09-12-2022 11:28 AM

Hi @Sophieants,

Welcome to the EE Community. 🙂

Have you tried texting ALL PACKS to 150?

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎09-12-2022 02:06 PM

You don't top-up with a top-up voucher using MyEE but by text.

Text 150 with VO then a space and then the 16-digit voucher number, e.g. VO 1234567891234567

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful