0 data on a new 50Gb sim?

SimonBurt · ‎24-06-2023

I have recently purchased a sim-only pack for £20 giving me 50Gb of data. However, my account shows only £10 credit and zero bytes of data available. How can this be and what can I do to resolve it?

XRaySpeX · ‎24-06-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SimonBurt · ‎24-06-2023

The report is below:

“Your current balance as of today 12:20 is £10.00. Your last top up was £10.00 on 23/06/24 at 22:30. For more info on your free packs, add-one or free boosts, go to MyEE. ee.Co.uk/myee”

There is clearly a mistake as the package I purchased was for 50gb of data. How can this be fixed pleased?

Thank you.

Sent from my iPhone

James_B · ‎25-06-2023

Hi @SimonBurt,

Our Customer Care Team will be happy to make sure the correct pack is added to your account if you get in touch in 150.

James