Я не могу пополнить свой аккаунт

Ruslan123
Contributor
Contributor

‎25-04-2023 07:44 PM

I can't top up my account

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12 REPLIES 12
Ruslan123
Contributor
Contributor

‎25-04-2023 07:45 PM

I can't top up my account

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XRaySpeX
EE Community Star
EE Community Star

‎25-04-2023 09:44 PM - edited ‎25-04-2023 09:45 PM

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Ruslan123
Contributor
Contributor
In response to XRaySpeX

‎26-04-2023 07:54 AM

the page of the site where I replenish the account with a card does not work

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Katie_B
EE Community Support Team
In response to XRaySpeX

‎26-04-2023 08:52 AM

Hi @Ruslan123. 

Are you experiencing the same issue using this link HERE?

Katie

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Ruslan123
Contributor
Contributor
In response to Katie_B

‎26-04-2023 09:03 AM

Yes 

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Katie_B
EE Community Support Team
In response to Ruslan123

‎26-04-2023 09:06 AM

Hi @Ruslan123. 

When was the last time you successfully topped up your account?

Katie

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Ruslan123
Contributor
Contributor
In response to Katie_B

‎26-04-2023 09:08 AM

29.03.2023

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Katie_B
EE Community Support Team
In response to Ruslan123

‎26-04-2023 09:41 AM

Thanks for confirming @Ruslan123. 

I would recommend reporting this to our technical care team. 

The team can be contacted by calling +447953 966 250 if you are abroad or if you are in the UK by calling 150. 

Katie 🙂

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Ruslan123
Contributor
Contributor
In response to Katie_B

‎26-04-2023 09:43 AM

I speak English very bad 😞

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