If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...
I keep choosing the 20 pound pack and it keeps saying I’ve got the pack but it hasn’t taken any money from my balance for the pack?
HelloI have been using PAY AS YOU GO SIM card EE since last year. I loaded it 5 months ago and yesterday. I have been in Bulgaria since September. I have used the number several times, just for messages. Now I can't do anything, neither calls nor mes...
I purchased a 5day pack the other day but I'm certain It ran out a day early. I need to get in touch with someone urgent and have no minutes. Is there anything I can do to get the minute back because I don't have anyway of getting to the shop for a t...
Hi I bought top up today, but the wifi it is dosen’t work and I don’t know how I can’t find cause of the problem
I have moved recently to Greece and changed my contract to PAYG sim only. As advised on the community, I topped up my PAYG sim with £5 on December 2023 and I was aware to send a text every 6 months to keep the sim active. However, when i tried recent...
Could you please see the issue?
Good morning,I had pack30 until now and the auto-renewal date was on the 3rd of May but I did not renew it because I wanted to change.Now I have made a top up of 15 pounds because I want to activate pack15. I have tried all the possible ways to activ...
I recently topped up my £15 pay as you go Sim with £15 before it said the pack would expire. It said the £15 was received but now only a couple days later 8 cannot make calls and when checking my balance it said nil. What has happen to my money?
Hi, I've just topped up £20 to my EE, paid £10 subscription for the unlimited texts and the 8GB monthly bill. But instead of paying only £10 all the £20 are gone, and I don't have any data either. Can someone help me?
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