Xplora x5 watch issues

[Jbrierley]

Hi, my son has an Xplora x5 watch and I’ve got him an EE sim but he can neither make or receive calls. It just goes to voicemail, EE voicemail 

pleaee can anyone help?

thanks

[Chris_B]

@Jbrierley  Is cellular data enabled on the watch ?  

[Jbrierley]

Hi thanks for your message. The Xplora watch doesn’t give the option of enabling cellular data. I’m at quite limited in settings etc.

unless im missing something!

thanks

[Christopher_G]

Hi @Jbrierley 

I would recommend speaking to our technical support team so they can check everything from our side for you.

Chris

[Jbrierley]

Hi thanks

ive tried to contact tech support and the chat or message function is not working and the only number to call is 150 which doesn’t work from my other phone!

pls how can I get help on this?

thanks

[Christopher_G]

There are some other contact numbers on the get in touch help page, @Jbrierley 

Chris

[Jbrierley]

Hi Christopher thanks for your help. I’ve now spoken to tech support and they checked and suggested the sim looked ok. They suggested I use sim in another phone, I did this and same issue, can’t make or receive calls. I’m now at a loss, what else can I do?

thanks

[Christopher_G]

Thanks for the update, @Jbrierley 

If you contact them again and let them know the results of that test, they'll be able to continue with the troubleshooting.

Chris

[RW84]

Hi, did you manage to resolve this issue? Both my sons have had an X5 Play on contract for 2 years but since going to a pay-monthly sim neither of them can make or receive calls nor messages within the X-plora platform. 

Many thanks