21-02-2022 06:24 PM
I have had confirmation but still waiting for the it's been sent email ?? How long will it take
21-02-2022 06:26 PM
@Kevink77 Was this a add to plan item from the add to plan store or was it a free gift because of the phone/tariff you chosen?
21-02-2022 06:27 PM
Gift I registered 14 days later but still waiting for the email to say it's been dispatched I've had confirmation to to say they are working on it and it's been approved
21-02-2022 06:30 PM
@Kevink77 If I remember it can be up to 30 days after your successful request. It’s also not coming from EE so they’ll not give you tracking information.
21-02-2022 07:03 PM
Mine took around 11 days to be delivered from the claim being approved.
21-02-2022 07:05 PM
There is a tracking page for it which you should have been given when applying for it.
You can keep track here. And once it's been shipped you'll get a tracking notice from DPD